Refund Policy

14-day refund window

If you are not satisfied with a paid SpanFin plan, you can request a full refund within 14 days of your first purchase of that plan. Email SUPPORT@SPANFIN.COM from your account email with the subject "Refund request" and we will process it.

What happens after a refund

• Your subscription is cancelled and your workspace returns to the Free plan.
• Team members keep access to the workspace with read-only permissions until the owner re-upgrades.
• Your uploaded files and findings are retained according to our Privacy Policy.

Renewals

Refunds for renewal payments are considered case by case within 14 days of the renewal charge. After 14 days, renewal payments are non-refundable, but you can cancel to prevent future charges — your plan stays active until the end of the paid period.

Plan changes

Switching between monthly and annual billing takes effect immediately and is prorated by our payment processor, Paddle. Prorated credits are applied to your next invoice and are not paid out as cash refunds.

How refunds are paid

Approved refunds are issued to your original payment method through Paddle. Depending on your bank or card issuer, the credit can take 5–10 business days to appear.

Contact

SpanFin is operated by ANEES P.G, India. For any billing question, email SUPPORT@SPANFIN.COM.